Black Diamond Equipment Issues Recall for its Neve Strap Crampons (green 2024 version)

The Neve Strap Crampon

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May 23, 2024 – Black Diamond Equipment, a leading manufacturer and distributor of innovative, high-performance outdoor equipment, apparel, and footwear, in cooperation with the U.S. Consumer Product Safety Commission and Health Canada, is voluntarily recalling its Neve Strap Crampons and related accessories/spare parts.

This recall affects all green 2024 Neve Strap Crampons (style #400073) that were sold between January and May 2024 (see specific details below). Also included in the recall are the Neve Strap Binding Accessory Kit (style #400683) and Neve Strap Heel Cup Screw & Nuts (style #400687). It does not apply to the Neve Pro Crampon models or previous orange-colored versions of the Neve Strap Crampons.

The reason for the recall is related to the screws which connect the plastic heel cup to the aluminum heel unit of the Neve Strap Crampon, which can loosen and allow the heel cup to detach from the crampon, posing a fall hazard. There have been three reported instances of this happening in the field with no reported injuries.

Customers who own the green Neve Strap Crampons and/or the strap accessories sold between January and May 2024 should immediately stop using them and contact Black Diamond for a full refund.


Affected Products:

All green Neve Strap Crampons (style #400073) sold between January and May 2024 with date codes 01-2021, 05-2022, 07-2023, 01-2024, and SS1271 are addressed with this recall.

The date code is embossed on the rubber heel strap pull tab and can also be found on the underside of the toe piece under the anti-balling plate (see images below).

The date code displayed on the Heel Cup Pull tab and underside of the toe piece.

Also recalled are the Neve Strap Binding Accessory Kit (style #400683) and Neve Strap Heel Cup Screw & Nut (style #400687), which are sold separately as spare parts/accessories.

Neve Strap Binding Accessory Kit and Heel Cup Screw and nut.

Recalled products:
Product Name Style # SKU # Date Codes
Neve Strap Crampons 400073 BD4000733011ALL1
  • 01-2021
  • 05-2022
  • 07-2023
  • 01-2024
  • SS1271
Neve Strap Binding Accessory Kit 400683 BD4006830000ALL1
Neve Strap Heel Cup Screw & Nut 400687 BD4006870000ALL1

NOT RECALLED:

These crampons ARE NOT concerned by the recall:

Crampons that are not impacted by this recall.

Click HERE to initiate the return process.

You can also reach us at NeveStrapRecall@bdel.com or call 1-866-306-0865 to connect with our customer service team.

Frequently Asked Questions - Neve Strap Crampons Recall

Which crampons are included in this recall?

- This recall concerns green Neve Strap Crampons (SKU: 400073) sold between January and May 2024 with date codes 01-2021, 05-2022, 07-2023, 01-2024, and SS1271 are addressed with this recall.

The 2024 Green Neve Strap Crampon.

- The date code is embossed on the rubber heel strap pull tab and can also be found on the underside of the toe piece under the anti-balling plate (see images below).

Date code displayed on Heel cup pull tab, and under side of toe piece.

- Also recalled are the Neve Strap Binding Accessory Kit (SKU: 400683) and Neve Strap Heel Cup Screw & Nut (SKU: 400687), which are sold separately as spare parts/accessories. 

Neve Strap Binding Accessory Kit and Heel Cup Screws and Nuts.

Recalled products:
Product Name Style # SKU # Date Codes
Neve Strap Crampons 400073 BD4000733011ALL1
  • 01-2021
  • 05-2022
  • 07-2023
  • 01-2024
  • SS1271
Neve Strap Binding Accessory Kit 400683 BD4006830000ALL1
Neve Strap Heel Cup Screw & Nut 400687 BD4006870000ALL1

What is the cause of this recall?

- With the green version of the Neve Strap Crampons that were delivered in 2024, the screws which connect the plastic heel cup to the aluminum heel unit can loosen, allowing the heel cup to detach from the crampon, posing a fall hazard

Neve Strap Crampon Heel Cup Strap Screw and Nut.

I have orange Neve Strap crampons. Is that part of the recall?

- The pre-2024 orange Neve Strap crampons ARE NOT included in this recall (as the heel bail is attached with rivets).

Pre-2024 Neve Strap not impacted.

What about the Neve Pro Crampons?

- Neve Pro Crampons - both the new green version and the previous orange versions - ARE NOT included in this recall.

Neve Pro not impacted.

How many instances have there been and have there been any injuries because of this recall?

- To date, we have received three reports of this issue occurring in the field. No injuries have been reported.

What is the recall procedure?

- Customers that have Neve Strap Crampons can begin the recall process by clicking this link. For further assistance, please reach us at NeveStrapRecall@bdel.com or 1-866-306-0865 to connect with our customer service team.

Do I have to pay to ship my crampons back to Black Diamond?

- No, you will be issued a prepaid return label as part of the recall process.

How long will it take for me to get my full refund?

- We are our doing our utmost to expedite cases as quickly as possible. As soon as we receive your crampons, we will send a full refund.